Get early chargeback alerts and automatically refund risky orders before they turn into disputes, fees, and payout holds.
This is pre-dispute prevention, not dispute management. Nothing is contested after the fact because no chargeback is ever filed.
A single refunded order is the small win. The real exposure is your standing with the payment networks.
A $129 dispute rarely ends at $129. Below is what a single chargeback actually removes from a store doing 4,000 orders a month.
Already in a network monitoring program and need the ratio down before the next review window.
Renewal charges customers forget about are the most common source of friendly fraud disputes.
Long delivery windows create item-not-received claims. Early alerts let you cancel before the parcel ships.
At thousands of orders a day, disputes stop being a support task and become a treasury problem.
Shopify-native from install: orders, transactions and tags stay in sync without a middleware layer.
“Our ratio was at 1.1% and Shopify Payments had already opened a reserve. Six weeks after installing we were back under 0.4%.”
“We stopped staffing dispute responses entirely. The refunds happen before anyone on the team sees the order.”
“Cheaper than the fees alone. We paid $1,900 in alerts last month and avoided roughly $14,000 in disputes.”
“Our processor was two weeks from cutting us off. The alerts bought us the time to fix the underlying refund policy.”
“Subscription renewals were most of our disputes. Now the risky ones cancel themselves overnight.”
“Setup took eight minutes and the first alert came in the same afternoon.”
“Payouts went back to a normal two-day schedule once the ratio dropped. That was the whole point for us.”
“We ship preorders with long lead times, so item-not-received claims were constant. Most never reach us now.”
“Our ratio was at 1.1% and Shopify Payments had already opened a reserve. Six weeks after installing we were back under 0.4%.”
“We stopped staffing dispute responses entirely. The refunds happen before anyone on the team sees the order.”
“Cheaper than the fees alone. We paid $1,900 in alerts last month and avoided roughly $14,000 in disputes.”
“Our processor was two weeks from cutting us off. The alerts bought us the time to fix the underlying refund policy.”
“Subscription renewals were most of our disputes. Now the risky ones cancel themselves overnight.”
“Setup took eight minutes and the first alert came in the same afternoon.”
“Payouts went back to a normal two-day schedule once the ratio dropped. That was the whole point for us.”
“We ship preorders with long lead times, so item-not-received claims were constant. Most never reach us now.”
One click, no developer, no code in your theme.
Choose what refunds itself and what comes to you for review.
Enrollment with the networks completes within 24 hours.
Still unsure? Talk to us before installing.
Prevention. Chargebackify acts on pre-dispute alerts, before a chargeback is filed. There is no evidence to submit and no case to win, because the dispute is withdrawn upstream.
Not answered here? Ask us directly or read the full FAQ.
A chargeback alert is a notification sent by Visa RDR, Ethoca or Mastercard when a cardholder disputes a charge with their bank, delivered before the dispute is formally filed. Acting inside that window, typically around 40 minutes, means the chargeback is never recorded against your account.
Representment fights a dispute that has already been filed. Even when you win, the chargeback still counts toward the ratio your acquirer monitors. Prevention resolves the case before it is filed, so it never enters that number.
Most Shopify merchants are live in under an hour: install the app, connect your processor, then run the rule set in dry-run mode for two weeks before any refund is issued automatically.
There is no monthly platform fee. You pay 20% of the value of each dispute prevented, dropping to 14% above the volume tier. Nothing is billed for alerts that arrive too late to act on.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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