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Last updated 4 August 2026
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We operate inside Visa and Mastercard rules as a registered alert participant, and we sign the paperwork EU and UK merchants need.
Network programmes

None. Chargebackify is not a participant in any card network programme and takes no feed from one. Every dispute it acts on comes from Shopify Payments, which your store already has a relationship with. If you separately subscribe to a pre-dispute alert feed, you can point it at the app's intake endpoint — that contract is yours, not ours.

GDPR and UK GDPR

We act as processor for merchant customer data and as controller for merchant account data. Standard Contractual Clauses cover transfers outside the EEA and UK. Our sub-processor list is published and updated with 30 days' notice.

PCI DSS

Out of scope. The app never receives a card number: Shopify processes the payment, and the app sees only a dispute, an order and an amount. There is no Attestation of Compliance because there is nothing to attest.

Accessibility

The admin interface is built on Shopify's own Polaris components, which carry Shopify's accessibility work. We have not run an independent audit of our own screens.

Need this signed? Write to us. There is no SOC 2 report or penetration test summary to send — we do not have either.
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Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.

The Prevention Brief

Network rule changes, threshold updates and merchant teardowns. Once a month.

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