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FEATURE 04

Know where you stand before the processor tells you.

Crossing a network threshold means fines, reserves and in some cases losing your processor. We track your ratio daily against Visa VAMP and Mastercard ECP and warn you while there is still room to act.

Install on Shopify See the full flow
Daily
Recalculation across every connected processor
4
Programmes tracked, VAMP standard and excessive, ECP and HECP
60%
Of any threshold is where the first warning fires

Why this exists

Merchants almost never lose a processor by surprise. They lose it by finding out two months late that a pattern had already set in.

01
Count what the networks count
Ratio is computed on dispute count against transaction count, per processor, the way the programmes measure it rather than the way your dashboard does.
02
Project the month
Mid-month numbers are extrapolated to a full-month figure, so a bad first fortnight is visible before it becomes a bad month.
03
Warn early enough to matter
At 60% of any threshold you get a Slack message or an email. At 85% we suggest which rules to loosen to bring it down fastest.

Specifics

Programmes Visa VAMP standard and excessive, Mastercard ECP and HECP
Frequency Recalculated daily, projections updated with it
Breakdown Per processor, per store, per reason code
Warnings 60% and 85% of any threshold, Slack or email
History Rolling 24 months of ratio by month
Export CSV and API, suitable for sending to an acquirer

Limits worth knowing

We see what you connect
Ratio is only accurate across the processors you have connected. A payment route we cannot see is a gap in the number.
Programme rules change
Networks revise thresholds and definitions. We track the changes, but the authoritative figure always comes from your acquirer.
Monitoring is not a fix
Knowing the ratio does not lower it. Prevention does. The card exists to tell you how much prevention you need.
THE OTHER THREE
FEATURE 01 Chargeback alerts Direct network feeds, delivered in under two seconds. FEATURE 02 Automatic refunds Rules you write, executed inside the network deadline. FEATURE 03 Order matching Every alert resolved to a real Shopify order first.

Run it in dry-run first.

Two weeks of watching what it would have done, on your own orders, before a single refund is issued automatically.

Install on Shopify Book a demo
Chargebackify

Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.

The Prevention Brief

Network rule changes, threshold updates and merchant teardowns. Once a month.

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