Chargebackify is new. This page held five case studies with named brands and before-and-after chargeback ratios, and every one of them was invented — which is the normal thing to do on a page like this, and worth exactly nothing to you.
When there are real stores using this and willing to be named, their numbers will go here with their permission. Until then, here are the situations the app was actually built around. Judge it on whether you recognise one of them.
Recurring billing produces disputes from people who genuinely bought the thing and simply did not expect the charge. No fraud filter would have stopped the order, because nothing about it was wrong. If the renewal is small, refunding it the moment the bank asks is usually cheaper than the fee and the mark on your account combined.
Preorders and long shipping windows produce item-not-received claims from customers who are simply early. The dispute arrives while the order is still in transit, and you get to decide whether refunding it is cheaper than arguing about a delivery date.
If your processor is watching your ratio, the individual order stops being the point. A dispute answered before it is filed never enters that number — which is the one thing representment cannot do for you, however many cases it wins.
A bank statement line that looks nothing like your store name generates fraud claims from real customers. Fixing the descriptor is the actual solution; catching the disputes while you do it is what this app is for.
Good and bad. The app records every dispute it sees whether or not you are paying for it, so after a month you will have a real answer about your own store rather than an estimate from ours. We would like to hear it either way, and we will not publish anything about your store without asking you first.
Get in touchChargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
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