Alerts arrive from the networks, get matched to a real Shopify order, and trigger the action you decided on in advance. Your dispute ratio is tracked the whole time.
We take direct feeds from Visa RDR and Ethoca, plus Mastercard Alerts. When a cardholder calls their bank, the notice lands in your dashboard while the transaction is still reversible, typically inside two seconds.
Refund windows close in hours, not days, and nobody is watching the dashboard at 3am. You write the rules in plain conditions, and the system executes them inside the network deadline.
Networks send a card fingerprint, an amount and a timestamp. We resolve that to the exact Shopify order, its customer, its fulfilment state and its history, before any rule is allowed to run.
Crossing a network threshold means fines, reserves and in some cases losing your processor. We track your ratio daily against Visa VAMP and Mastercard ECP and warn you while there is still room to act.
Install from the Shopify App Store, approve the scopes, and alerts start arriving. Rules can wait until you have seen a week of them.
Not answered here? Ask us directly or read the full FAQ.
No. It acts after the order is placed, when a dispute is raised. There is no checkout friction and no customer is ever declined.
Yes. Rules are conditional on order value, fulfilment state, product and customer history. Anything above a threshold you set routes to an approval queue instead of refunding.
Visa RDR, Ethoca and Mastercard alerts, taken directly rather than through a reseller.
Yes. Multiple Shopify stores and processors run under one account with per-store thresholds, owners and reporting.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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