At thousands of orders a day the dispute rate can be healthy and the absolute number still unmanageable. The problem is throughput: too many alerts for anyone to read.
A 0.3% dispute rate on 90,000 monthly orders is still hundreds of cases. Nobody triages that by hand inside forty minutes.
Most disputes come from real customers on orders every fraud model approved. There is nothing to screen out at checkout.
Refunds issued through automation still have to reconcile, by store, by processor, by month.
The shape of a rule set that handles hundreds of alerts a week.
The fee is flat at any volume: $19 per prevented Visa chargeback, $25 on Mastercard. The cap is what you raise as you grow, and Shopify asks you to approve the new figure.
Install it and leave automatic refunds off. Two weeks of your own disputes will tell you more than any case study.
Not answered here? Ask us directly or read the full FAQ.
That is what the rule engine is for. Rules resolve the long tail automatically and only alerts above the value where human judgement pays for itself reach a person.
Leave automatic refunds switched off in Rules. Every dispute is still recorded and shown with the decision the app would have reached, and nothing is refunded or billed until you turn it on.
No. It is a flat $19 on Visa and $25 on Mastercard per prevented chargeback, at any volume. What does change with volume is the $500 spend cap, which you can raise — Shopify asks you to approve the new figure.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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