For personal data belonging to your customers, you are the controller and Chargebackify is the processor. We process only on your documented instructions, which are given through your rule configuration and the app's normal operation.
Cloud infrastructure, error monitoring and email delivery. The current list, with locations and purposes, is published and notified 30 days before any addition.
Notification within 48 hours of becoming aware of a personal data breach affecting your data, with what is known at the time and what is still being established.
There is no audit report to send you. Write to support@chargebackify.com with what you need to establish and we will answer in writing, or tell you plainly that we cannot.
On termination, data is exportable for 30 days and then deleted, except records retained under legal or network obligation.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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