Between the cardholder calling their bank and the issuer filing the dispute there is a window where a refund still cancels the whole thing. Everything below happens inside it.
Install from the Shopify App Store and approve the scopes for orders, refunds and fulfilment. We read your last 90 days of orders to build the matching index, then start listening. Nothing is written back until you turn a rule on.
Every store starts in dry-run. Alerts arrive, get matched and show you what the default rules would have done, with the value at stake. Most merchants find their real chargeback volume is higher than their dispute count suggested.
Conditions on reason code, amount, fulfilment state, customer history and product. Actions from full refund to notify-only. Anything above a value you choose goes to a human approval queue instead of executing.
From then on it is quiet. Alerts resolve on their own, the dashboard shows prevented value against fee spend, and the ratio card tells you how far you are from any network threshold.
Prevention is a narrow job and we would rather be honest about its edges than sell you a platform.
Install in dry-run mode and watch what the rules would have done for two weeks before anything is refunded automatically.
Not answered here? Ask us directly or read the full FAQ.
The alert arrives, is matched to the exact Shopify order, evaluated against your rules, and either refunded automatically through your processor or sent to the approval queue. This runs in seconds.
Roughly 40 minutes between the alert and the dispute being filed, though it varies by network and issuer. Automation exists because that window is too short for manual review at any volume.
The rule set evaluates every alert and logs the decision it would have made without issuing a refund. Most merchants run it for two weeks before going live.
Nothing happens automatically. Unmatched alerts are surfaced for review rather than refunded on a best guess.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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