For dropshipping and long-lead fulfilment

When delivery takes three weeks, the dispute window and the shipping window overlap. Most of what arrives is item-not-received from customers who are still waiting.

Long transit timesItem not receivedThird-party fulfilment

WHERE THE DISPUTES COME FROM

The parcel is still moving

Reason code 13.1 arrives while tracking is mid-transit. The customer is not wrong, they are early.

Tracking nobody can read

A number that only updates on a foreign carrier site is not evidence a cardholder will accept, or a bank will wait for.

Supplier gaps

The order shipped from a warehouse you do not control, so the answer to where is it takes days you do not have.

How prevention works on slow shipments

Check tracking before refunding

Rules read the fulfilment state on the matched Shopify order. Delivered orders route to review; in-transit ones can refund automatically.

Refund small, ship anyway

For low-value orders the refund costs less than the dispute, the fee and the ratio mark combined. Many merchants let the parcel arrive regardless.

Escalate the ones worth saving

Above a threshold you set, the alert goes to the approval queue with tracking, supplier and order value on the same screen.

See which suppliers cause it

Prevented disputes grouped by product and supplier turn a chargeback problem into a fulfilment decision.

STARTING RULE SET

A rule set that reads fulfilment state before it acts.

Auto-refund in-transit orders under $75

Hold delivered orders for review

Escalate anything above $150

Group prevented alerts by supplier weekly

WHAT CHANGES

13.1

The reason code most of this traffic arrives under

40 min

Window to act before the dispute files

Per rule

Tracking state checked on every matched order

20%

Fee on prevented value, nothing else

Tracking state comes from the fulfilment record on the Shopify order, so carrier coverage matches whatever your store already shows.

See it on your own orders.

Install in dry-run mode. Two weeks of your own alerts will tell you more than any case study.

Install on Shopify Book a demo

Common questions

Not answered here? Ask us directly or read the full FAQ.

Why do long shipping times cause chargebacks?

Dispute windows and transit times overlap. Customers file item-not-received, reason code 13.1, while the parcel is still moving.

Will it refund an order that was already delivered?

Only if you tell it to. Rules read the fulfilment state on the matched order, so delivered orders can be routed to review while in-transit ones refund automatically.