INTEGRATIONS & DOCS

Connect it to what you already run.

There is one integration that matters and it is already done: Shopify. Everything below is either part of that, or honestly marked as something the app does not do.

Read the API docs Request an integration

BUILT IN

Shopify

Orders, refunds and fulfilment. The core connection.

BUILT IN

Shopify Payments

Where every dispute comes from. Read on Shopify's own webhooks.

BUILT IN

Dispute intake API

A signed endpoint for a third-party alert feed you already pay for.

NOT SUPPORTED

Other gateways

Not supported. Disputes are read from Shopify Payments, so another gateway gives the app nothing to work with.

NOT SUPPORTED

Slack and email tools

Not supported. Notifications are the dashboard, the review queue and an email when a case needs you.

NOT SUPPORTED

Helpdesk apps

Not supported. The order admin block puts the case on the Shopify order page instead.

NOT SUPPORTED

Subscription apps

Not supported. The app refunds the disputed order; cancelling the subscription behind it is still yours to do.

NOT SUPPORTED

Zapier and automation

Not supported. The savings ledger exports to CSV, which is the way data leaves the app today.

NOT SUPPORTED

Accounting systems

Not supported. Refunds appear in Shopify, so whatever already reads your Shopify refunds sees them.

NOT SUPPORTED

Fulfilment apps

Not supported. The app does not touch fulfilment — it refunds, and nothing else.

BETA

Snowflake

Nightly export of every alert and decision.

OPEN

REST API

Everything above, plus whatever you build yourself.

API

There is no outbound API.

This section used to document one, with bearer tokens, cursor pagination and a sandbox. None of it was built. You cannot read cases back out over HTTP today, and the savings ledger exports to CSV instead.

What does exist is a single endpoint pointing the other way: a signed intake that accepts dispute alerts from a third-party feed you already subscribe to. Most merchants never need it, because disputes arrive from Shopify Payments on their own. The contract is documented in full.

Read the intake contract

Webhooks

Signed with HMAC-SHA256, retried with exponential backoff for 24 hours, and replayable from the dashboard for any event in the last 30 days.

alert.received A network published a pre-dispute for one of your orders.

alert.matched The alert resolved to a Shopify order, with confidence score.

alert.prevented A rule ran and the dispute was stopped in time.

alert.missed The window closed before action was possible. Never billed.

ratio.threshold_warning You crossed 60% of a network threshold.

invoice.finalized The monthly success-fee invoice is ready.

Nothing to connect. Install it and watch.

There are no sandbox keys, because there is nothing to build against. Install the app on your store, leave automatic refunds switched off, and the next dispute Shopify Payments records shows you the whole flow with your own data.

Install on Shopify Help center

Common questions

Not answered here? Ask us directly or read the full FAQ.

How does the Shopify integration work?

Install from the Shopify App Store and grant order and refund scopes. Orders sync so alerts can be matched, and refunds are issued through your existing processor credentials.

Which payment processors are supported?

Shopify Payments. That is where the disputes come from, so a store on another gateway has nothing for the app to read. There is also a signed intake endpoint if you already subscribe to a third-party pre-dispute alert feed and want it to reach the app.

Is there an API?

There is one endpoint, and it goes the other way: a signed intake that accepts dispute alerts from a feed you already subscribe to. There is no outbound API for reading cases back out — the savings ledger exports to CSV instead.