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INTEGRATIONS & DOCS

Connect it to what you already run.

One-click apps for the tools most Shopify merchants use, and a REST API with webhooks for everything else.

Read the API docs Request an integration
S
NATIVE
Shopify
Orders, refunds and fulfilment. The core connection.
St
NATIVE
Stripe
Match alerts to charges outside Shopify Payments.
PP
NATIVE
PayPal
Braintree and PayPal Commerce transactions.
Sl
NATIVE
Slack
Alert digests and threshold warnings in a channel.
Kl
NATIVE
Klaviyo
Suppress flows for customers with an open dispute.
Go
NATIVE
Gorgias
Attach the alert to the customer's support ticket.
Re
NATIVE
Recharge
Cancel the subscription behind a disputed renewal.
Za
NATIVE
Zapier
Send prevented disputes anywhere without code.
Ne
BETA
NetSuite
Post refund journals against the right period.
Sh
BETA
ShipStation
Pull a label before the parcel leaves the warehouse.
Sn
BETA
Snowflake
Nightly export of every alert and decision.
+
OPEN
REST API
Everything above, plus whatever you build yourself.
REST API

Every alert, decision and refund, available as JSON.

Bearer-token auth, cursor pagination, idempotency keys on writes, and a sandbox that fires synthetic alerts at your endpoints. Rate limit is 120 requests a minute per key.

OpenAPI 3.1 spec Node and Python SDKs Postman collection
curl https://api.chargebackify.com/v1/alerts \
  -H "Authorization: Bearer sk_live_…" \
  -G -d limit=2 -d status=prevented

{
  "data": [
    {
      "id": "alrt_9Kd2m",
      "network": "visa_rdr",
      "reason": "fraud",
      "amount": 12900,
      "currency": "usd",
      "order": { "id": "18429", "platform": "shopify" },
      "action": "refund_full",
      "status": "prevented",
      "resolved_in_ms": 1412
    }
  ],
  "has_more": true
}

Endpoints

GET /v1/alerts List alerts, filterable by status, network, reason and date range.
GET /v1/alerts/:id One alert with its matched order and full decision trail.
POST /v1/alerts/:id/resolve Act on an alert manually: refund, cancel or dismiss.
GET /v1/rules List the rules active on a store.
POST /v1/rules Create a rule from conditions and an action.
GET /v1/ratio Current and projected dispute ratio per processor.
GET /v1/invoices Success-fee invoices with a line per prevented dispute.

Webhooks

Signed with HMAC-SHA256, retried with exponential backoff for 24 hours, and replayable from the dashboard for any event in the last 30 days.

alert.received A network published a pre-dispute for one of your orders.
alert.matched The alert resolved to a Shopify order, with confidence score.
alert.prevented A rule ran and the dispute was stopped in time.
alert.missed The window closed before action was possible. Never billed.
ratio.threshold_warning You crossed 60% of a network threshold.
invoice.finalized The monthly success-fee invoice is ready.

Build against the sandbox before you connect a real store.

Sandbox keys are free and unlimited. Fire synthetic Visa and Mastercard alerts at your own endpoints and watch the whole flow resolve.

Get a sandbox key Help center

Common questions

Not answered here? Ask us directly or read the full FAQ.

How does the Shopify integration work?

Install from the Shopify App Store and grant order and refund scopes. Orders sync so alerts can be matched, and refunds are issued through your existing processor credentials.

Which payment processors are supported?

Shopify Payments, Stripe and PayPal, plus a REST API and webhooks for anything else.

Is there an API?

Yes. The REST API exposes alerts, matched orders, rule decisions and refunds, and webhooks push each event as it happens.

Does anything change for my customers?

No. Nothing is added to checkout and no customer-facing behaviour changes; refunds appear exactly as they would if you issued them by hand.

Chargebackify

Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.

The Prevention Brief

Network rule changes, threshold updates and merchant teardowns. Once a month.

No spam. Unsubscribe anytime.

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