There is no outbound API. You cannot read cases back out over HTTP, and this page used to say otherwise at some length. What exists is a single signed intake, for merchants who already subscribe to a third-party pre-dispute alert feed and want it to reach the app as well.
Most merchants never touch it. Disputes arrive from Shopify Payments on their own, which needs no integration at all. If you want your data out, the savings ledger exports to CSV.
The descriptor has to resolve to exactly one shop — a descriptor claimed by two routes to neither, because sending a refund to the wrong merchant is worse than dropping the alert. Candidate orders are then fetched by card last four and filtered on the original order total, so an order that was already refunded still shows up rather than silently vanishing. One qualifying order is an exact match, several is partial, none is no match. Your rules decide the rest.
Write to support@chargebackify.com and tell us which feed you are sending from. An alert makes this app refund an order, so the secret goes to you and to nobody else.
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