Chargebackify prevents disputes before they are filed. Network alerts arrive roughly 40 minutes before a cardholder's dispute reaches your acquirer; inside that window a refund resolves the case and the chargeback is never recorded. Everything below explains how that works, what it costs, and where it does not help.
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An inquiry is the stage before a chargeback: the cardholder has raised the charge with their bank, and the bank is asking about it rather than filing. Shopify Payments records it and passes it to the app. Answering it inside the response window means no chargeback is recorded against your account.
Representment fights a dispute that has already been filed. Even when you win, the chargeback still counts toward the ratio your acquirer monitors. Prevention resolves the case before it is filed, so it never enters that number.
Install it, walk the four setup steps and set your threshold. There is no processor to connect — it reads the disputes Shopify Payments already records. Leave automatic refunds off for the first couple of weeks if you want to watch what it would have done before it does it.
There is no monthly fee. You pay $19 per prevented Visa chargeback and $25 per prevented Mastercard chargeback, capped at $500 per 30 days. A dispute that is not prevented is not billed.
The alert arrives, is matched to the exact Shopify order, evaluated against your rules, and either refunded automatically through your processor or sent to the approval queue. This runs in seconds.
Roughly 40 minutes between the alert and the dispute being filed, though it varies by network and issuer. Automation exists because that window is too short for manual review at any volume.
The rule set evaluates every alert and logs the decision it would have made without issuing a refund. Most merchants run it for two weeks before going live.
Nothing happens automatically. Unmatched alerts are surfaced for review rather than refunded on a best guess.
A flat fee per prevented chargeback: $19 on Visa, $25 on Mastercard. It is charged only when a dispute is resolved before a chargeback is filed. A dispute you decline to refund, one that arrives already filed, or one whose window has closed costs you nothing.
No monthly platform fee and no contract on the standard plan. Enterprise customers can request an annual agreement where procurement requires one.
An alert that was matched to a Shopify order and resolved, by refund or by another rule action, before the dispute was filed with the network.
No. Alerts that arrive outside the window, or that cannot be matched to an order, are reported but never billed.
No. It acts after the order is placed, when a dispute is raised. There is no checkout friction and no customer is ever declined.
Yes. Rules are conditional on order value, fulfilment state, product and customer history. Anything above a threshold you set routes to an approval queue instead of refunding.
Shopify Payments, on the disputes/create and disputes/update webhooks. If you already subscribe to a third-party pre-dispute alert feed, it can send alerts to the app as well.
Yes. Multiple Shopify stores and processors run under one account with per-store thresholds, owners and reporting.
Install from the Shopify App Store and grant order and refund scopes. Orders sync so alerts can be matched, and refunds are issued through your existing processor credentials.
Shopify Payments. That is where the disputes come from, so a store on another gateway has nothing for the app to read. There is also a signed intake endpoint if you already subscribe to a third-party pre-dispute alert feed and want it to reach the app.
There is one endpoint, and it goes the other way: a signed intake that accepts dispute alerts from a feed you already subscribe to. There is no outbound API for reading cases back out — the savings ledger exports to CSV instead.
No. Nothing is added to checkout and no customer-facing behaviour changes; refunds appear exactly as they would if you issued them by hand.
Install it with automatic refunds off and watch two weeks of your own disputes before a single refund is issued.
Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.
Network rule changes, threshold updates and merchant teardowns. Once a month.
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