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FEATURE 01

The dispute reaches us before it reaches you.

Direct feeds from Visa RDR, Ethoca and Mastercard Alerts. When a cardholder calls their bank, the notice lands in your dashboard while the transaction is still reversible.

Install on Shopify See the full flow
1.8s
Median delivery from network publish to your dashboard
2
Card networks covered directly, Visa and Mastercard
99.95%
Uptime target on the alert pipeline, measured monthly

Why this exists

An alert is the only thing that turns a chargeback from a six-week process into a forty-minute one. Everything else Chargebackify does depends on this arriving fast and arriving clean.

01
Registered network participation
We take alerts as a registered participant in Visa RDR, Ethoca and Mastercard Alerts, not by scraping an inbox or reading a portal on a timer.
02
Deduplication across networks
The same dispute can surface on more than one feed. We collapse them so one cardholder action produces exactly one alert and one decision.
03
Delivery to wherever you work
Dashboard, Slack channel, webhook or email digest. Most merchants stop looking at it within a month, which is the point.

Specifics

Networks Visa RDR, Ethoca, Mastercard Alerts
Median latency 1.8 seconds from network publish
Alert types Pre-dispute inquiries, fraud notifications, cancellation notices
Deduplication Cross-network, on card fingerprint plus amount plus window
Delivery Dashboard, Slack, webhook, email digest
Retention Seven years, exportable as CSV or through the API

Limits worth knowing

Amex and Discover are not covered
Those networks run their own dispute processes and do not publish comparable pre-dispute feeds. Disputes on those cards reach you directly and are marked out of scope.
Not every dispute is announced
Some issuers file without an alert. Coverage is high but not total, and you are never billed for a dispute we never saw.
Alerts are not evidence
An alert tells you a dispute is coming. It does not help you win one that has already been filed.
THE OTHER THREE
FEATURE 02 Automatic refunds Rules you write, executed inside the network deadline. FEATURE 03 Order matching Every alert resolved to a real Shopify order first. FEATURE 04 Ratio monitoring Your position against VAMP and ECP, updated daily.

Run it in dry-run first.

Two weeks of watching what it would have done, on your own orders, before a single refund is issued automatically.

Install on Shopify Book a demo
Chargebackify

Chargeback prevention infrastructure, starting with Shopify. Alerts, refunds and ratio monitoring in one place.

The Prevention Brief

Network rule changes, threshold updates and merchant teardowns. Once a month.

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